Privacy Policy

Effective Date: January 1, 2026

Last Updated: January 1, 2026

1. Introduction

VaultCore ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://VaultCore.com and purchase our hardware wallet products.

By accessing or using our website and services, you agree to the terms outlined in this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Personal Information You Provide

We collect information that you voluntarily provide to us when you:

• Make a purchase or place an order
• Create an account on our website
• Subscribe to our newsletter or marketing communications
• Contact our customer support team
• Participate in surveys, promotions, or contests
• Provide product reviews or feedback

This information may include:

• Full name
• Email address
• Phone number
• Billing and shipping address
• Payment information (processed securely through third-party payment processors)
• Account credentials (username and password)
• Communication preferences

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing behavior, including:

• IP address and geographic location
• Browser type and version
• Operating system
• Device identifiers
• Referring website addresses
• Pages visited and time spent on our website
• Click-through data and navigation patterns
• Cookies and similar tracking technologies

2.3 Third-Party Information

We may receive information about you from third-party sources, such as:

• Social media platforms (if you interact with us through social media)
• Payment processors and financial institutions
• Shipping and logistics partners
• Marketing and analytics service providers
• Fraud prevention and security services

3. How We Use Your Information

We use the collected information for various purposes, including:

• Order Processing: To process, fulfill, and ship your orders; manage payments and refunds; and provide order confirmations and updates
• Customer Service: To respond to your inquiries, provide technical support, and resolve issues or complaints
• Account Management: To create and manage your account, authenticate your identity, and provide personalized experiences
• Product Improvement: To analyze usage patterns, improve our products and services, and develop new features
• Marketing Communications: To send promotional materials, newsletters, product updates, and special offers (with your consent)
• Security and Fraud Prevention: To detect, prevent, and investigate fraudulent transactions and security threats
• Legal Compliance: To comply with applicable laws, regulations, and legal processes
• Analytics and Research: To conduct market research, analyze trends, and measure the effectiveness of our marketing campaigns

4. Cookies and Tracking Technologies

We use cookies, web beacons, pixels, and similar tracking technologies to enhance your browsing experience and collect information about your website usage.

4.1 Types of Cookies We Use

• Essential Cookies: Required for website functionality, including shopping cart and checkout processes
• Performance Cookies: Collect anonymous data about website usage and performance
• Functionality Cookies: Remember your preferences and settings
• Marketing Cookies: Track your browsing activity to deliver personalized advertisements

4.2 Cookie Management

You can control and manage cookies through your browser settings. However, disabling cookies may affect website functionality and your user experience. Most browsers allow you to:

• View and delete existing cookies
• Block third-party cookies
• Block cookies from specific websites
• Block all cookies
• Delete all cookies when you close your browser

5. Data Sharing and Disclosure

We do not sell your personal information to third parties. However, we may share your information with:

5.1 Service Providers

We share information with trusted third-party service providers who assist us in:

• Payment processing and fraud detection
• Order fulfillment and shipping
• Email delivery and marketing campaigns
• Website hosting and maintenance
• Customer support and communication
• Analytics and data analysis

5.2 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred to the acquiring entity.

5.3 Legal Requirements

We may disclose your information when required by law or in response to:

• Valid legal processes (subpoenas, court orders, warrants)
• Government or regulatory requests
• Protection of our legal rights and property
• Prevention of fraud or illegal activities
• Public safety concerns

6. Data Security

We implement industry-standard security measures to protect your personal information, including:

• SSL/TLS encryption for data transmission
• Secure socket layer (SSL) certification
• Encrypted data storage
• Regular security audits and vulnerability assessments
• Access controls and authentication protocols
• Employee training on data protection practices
• Compliance with PCI DSS standards for payment processing

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to:

• Fulfill the purposes outlined in this Privacy Policy
• Comply with legal obligations and regulatory requirements
• Resolve disputes and enforce our agreements
• Maintain business records and archives

After the retention period expires, we will securely delete or anonymize your information. Typical retention periods include:

• Order and transaction records: 7 years (for tax and accounting purposes)
• Customer support communications: 3 years
• Marketing consent records: Until consent is withdrawn
• Website analytics data: 26 months

8. Your Privacy Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal retention requirements)
• Data Portability: Receive your information in a structured, machine-readable format
• Objection: Object to certain processing activities, including direct marketing
• Restriction: Request restriction of processing in certain circumstances
• Withdraw Consent: Withdraw previously given consent at any time

To exercise these rights, please contact us using the information provided in Section 13.

9. International Data Transfers

VaultCore is based in Switzerland. Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws than your jurisdiction.

When we transfer your information internationally, we ensure appropriate safeguards are in place, including:

• Standard contractual clauses approved by regulatory authorities
• Adequacy decisions by the European Commission
• Privacy Shield frameworks (where applicable)
• Binding corporate rules

10. Children's Privacy

Our website and services are not directed to children under the age of 16. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. We will take steps to delete such information from our systems.

11. Third-Party Links

Our website may contain links to third-party websites, plugins, and applications. We are not responsible for the privacy practices or content of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

12. Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time. When we make changes, we will:

• Update the "Last Updated" date at the top of this page
• Notify you via email or website notice (for material changes)
• Obtain your consent where required by law

Your continued use of our services after changes are posted constitutes acceptance of the updated Privacy Policy.

13. Contact Information

14. Regional Specific Provisions

14.1 European Economic Area (EEA) Residents

If you are located in the EEA, you have additional rights under the General Data Protection Regulation (GDPR), including the right to lodge a complaint with your local supervisory authority.

14.2 California Residents

California residents have specific rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected and the right to opt-out of the sale of personal information (we do not sell personal information).

14.3 Swiss Residents

As a Swiss company, we comply with the Swiss Federal Data Protection Act (FADP) and ensure your data is processed in accordance with Swiss data protection standards.